La Sportiva Snc offers its customers the right to withdraw from a purchase. If the customer is not satisfied with the goods received, they may return them and will be refunded in accordance with current legislation (Italian Legislative Decrees no. 185/99 and no. 206/2005), which establishes a withdrawal period of 14 calendar days from the date of receipt of the goods.
The customer must return the purchased products in perfect condition and in their original packaging, and is responsible for return shipping costs (including the original shipping costs in the case of items with free delivery).
If the equipment has been installed, assembled or mounted, the customer may not exercise the unconditional right of withdrawal, as such operations alter the condition of the item and its packaging, causing it to lose its “new and resalable” characteristics. In such cases, once the product is returned to the seller, an evaluation will be carried out to assess its actual value.
Exercising this right is simple:
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Send a written and signed withdrawal notice via certified email (PEC) to lasportiva@pec.it or via registered mail with return receipt. The notice must include personal information and the name of the purchased product;
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Send the item to be returned by postal parcel or courier, placing it in its original packaging in order to ensure it is protected during transport (including all related documentation and accessories: manuals, cables, etc.).
PLEASE NOTE THAT RETURN SHIPPING COSTS ARE ENTIRELY BORNE BY THE CUSTOMER WHO WISHES TO EXERCISE THE RIGHT OF WITHDRAWAL.
La Sportiva snc will issue the refund within 14 days from receipt of the returned goods, after verifying the complete integrity of the item and its original packaging, including instruction manuals, as originally received. In case of refund, it will be made using the same payment method used for the original purchase.
The customer will receive the amount paid for the item, from which, if the return shipment is handled by a courier appointed by us, the shipping cost (which varies depending on the product) will be deducted. If the item was sold with free or flat-rate shipping, those shipping costs will be recovered and both the original and return shipping expenses will be deducted from the total refund amount.