Right of withdrawal
Purchases on our site are subject to the provisions of Legislative Decree no. 185 of 22/05/1999, dictated in the field of distance contracts where the delivery of the goods takes place at the residence of the purchaser, as such purchases are perfected outside the business premises. The importance of the above-mentioned law is embodied in the forecast for the purchaser the right of withdrawal.
Who can apply the right of withdrawal?
The legislation provides that the right of withdrawal is exercised only by individuals (consumers) acting for purposes that are unrelated to his business. The right of withdrawal, therefore, can not be exercised by legal persons and natural persons acting for purposes related to a business. Excluded from the right of withdrawal also purchases made by retailers or by those who in any way purchase for resale to third parties.
What is it?
The consumer has the right to withdraw from the contract within 10 working days from receipt of the goods, returning the goods covered by the withdrawal to the seller, who will reimburse the price of the goods returned, minus costs 'original' challenges: real expedition ( the actual cost incurred by La Sportiva), cost per collection mark (if goods paid in cash), packaging cost. It should be noted that in cases of premium transactions (promotion), in which the purchase of an asset is combined with another product that is sold at a nominal price or even given away, the right of withdrawal will be legitimately exercised with the return of both goods being purchased, given the constraint dell'accessorietà good sales over the first.
How is the return policy?
Before contacting the Customer Service of La Sportiva, it is necessary to have the following documents and information:
* Invoice / original order (indicating the order number, invoice, customer code)
* In the case of partial withdrawal, as well as the purchase invoice, item / s
* Bank details for the transfer (ABI - CAB - Account of the invoice)
At this point, you can contact Customer Service of La Sportiva which will inform you of the steps to be taken to open the practice of withdrawal, at the same time giving you permission to return the item.
The procedure is summarized below:
Also sent a email to info@lasportiva.tn.it of a communication containing signed statement of intent to exercise the right of withdrawal, indicating all the required data:
* Your order number, invoice number and customer code, such products should be subject to withdrawal (identifying them with the product code), as well as the bank.
How do I return shipment in La Sportiva?
1. After activating the practice of withdrawal is necessary to insert the original packaging containing the goods in appropriate packaging, so as to protect the original product from any damage, writing, or alteration. La Sportiva reserves the right to reject the goods received in the event of non-compliance with the above procedure.
2. Pin on packages shipped in a visible position order number.
3. Send the goods at his own expense, to the following address: La Sportiva - Via Donegani, 10 - 38050 Calceranica lake (TN).
Caution: It is recommended to use a courier or other means to allow the tracing of shipment. It is understood that the La Sportiva not reimburse the goods covered by the withdrawal, if it does not receive its delivery.
As the time of initiating the transfer for the return?
Within 30 working days from receipt of goods, La Sportiva will be credited to the customer the amount corresponding to the value of the goods resulting from the bill.
The actual shipping costs incurred by La Sportiva SNC will be deducted from this amount.
This is in accordance with art. 5, paragraph 6, of Legislative Decree no. 185 of 22/05/1999
Warnings
La Sportiva reserves as of now not to accept shipments of parts or products that:
- Do not contain packaging, accessories and manuals;
- Have been carried out without activating the intervention request to Customer Service La Sportiva
- Have been made without following the sending mode specified by Customer Service La Sportiva
In such cases the transport costs related to the return will be borne by the cliente.Rif. Art.15 Decree 185 of 22/05/99.